UNITED HOME SOLUTIONS LLC PRIVACY NOTICE

Last Update: 9/5/2024

Thank you for choosing United Home Solutions LLC. (“Company”, “we”, “us”, or “our”). We are committed to protect your personal information and your right to privacy. If you have any questions or concerns about our privacy policy, or our privacy practices with respect to your personal information, please contact please contact us at office@unitedslts.com.

1. How We Collect Your Personal Information

We collect personal information that you voluntarily provide to us when you use our Services or otherwise interact with us.

Clients (Renters/Residents/Homeowners): If you are associated with one of our clients, who are national mortgage companies or property management companies, we may receive your personal information (e.g., name, address, email, and phone number) directly from these clients. This information is used to schedule appointments and coordinate services with our technicians and crew members.

Vendors/Technicians/Crew Members: If you are a vendor, technician, or crew member, we may collect your personal information (e.g., name, address, email, phone number, payment information, EIN, and background check reports) through various methods. These include information you provide directly to us during onboarding, via email, phone calls, text messages, or through forms like vendor packets, direct deposit, and W9 forms. We may also obtain information from publicly available sources or advertisements you have posted.

Real Estate Agents: We may collect your personal information (e.g., name, phone number, email) through referrals from our crew members or clients.

Other 3rd Parties: We may collect personal information (e.g., name, phone number, email) of other 3rd parties through our clients or crew members/vendors.

2. What Personal Information We Collect We collect two types of information from users of our Services: “personal information,” which is information that you provide that can be used to identify you (such as your name, email address, etc.), and “aggregate information,” which is information that cannot be used to identify you (such as frequency of visits to our website, browser type, etc.).

If you have an account with us in the Services, such as for example, you are a vendor or property owner, we collect certain information and personal information in order to create your account and to provide our Services. This information may include name, address, email, phone, professional licensure information, language preferences, and insurance information. We also collect any information that you provide to us through your use of the Services, such as information about your staff, other users in your account, management and other personnel, and your tenants, as well as any photos of videos that you upload. If you enter access information, such as garage or gate codes, we will collect and store such information.

The types of personal information we collect includes: Name, phone number, email address, physical address, Billing and payment information, EIN (for vendors/technicians/crew members), Background check reports (for onboarded vendors), any additional information you provide during our interactions

If you’re a vendor providing services in connection with our Services, we may conduct certain screening, such as background checks, financial review, licensure verification, and identification verification.

When you communicate with other users, you may provide content and information such as information about a specific job or work order, photos of a property, access codes, etc. This may require us to collect information from your device sensors, such as cameras, accelerometers, gyroscopes, compasses, microphones. Other users may also see some of your account information. Keep in mind that users that you communicate with may, in some cases, be able to save that content or copy it outside of United Home Solutions LLC, so don’t send messages or share content that you wouldn’t want another user to save or share.

We collect information when you communicate with us. The specific types of information we collect will depend on the forum in which you communicate with us. For example, if you send us an email, we will collect your email address and the content of your email.

In addition to the information mentioned above, when you use our services through mobile applications, we may also collect geolocation information, such as GPS information. We use geolocation information for verification purposes, such as, for example, to verify that a user/vendor was at a property location when the user/vendor indicated that work at the property was completed. We also collect information about work conducted, such as start and stop times.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

Service Coordination: Scheduling appointments and coordinating job completions between our crew members, technicians, vendors, and clients.

Payments: Processing payments and managing financial transactions.

Communication: Sending updates, confirmations, and other necessary information related to the services provided.

In Short: We use your information to provide our Services, operate our business, provide information and other services that you request, fulfill our contract with you, comply with our legal obligations, and/or for other purposes where we have your consent. This includes but is not limited to the following: Provide, operate, improve, maintain, and protect our Services. Provide you with technical and other support. Facilitate account creation and logon process. Send you updates, other information about United Home Solutions LLC and our Services (as well as products and services offered by third parties in connection with our Services). Send administrative information to you, send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies. Enforce our terms, conditions and policies for business purposes, legal reasons, and contractual reasons. Respond to legal requests and prevent harm. Contact you and respond to your inquiries. Analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, marketing, and your experience. Enhance or improve user experience, our business, and our Services, including the safety and security thereof. Personalize our Services to you. For any purpose for which you have given us consent to use or have directed us to use your personal information. When it is reasonably necessary to achieve our legitimate business interests. As necessary to comply with any applicable law, regulation, subpoena, legal process, or governmental request. Enforce contracts, including investigation of potential violations thereof. Detect, prevent, or otherwise address fraud, security or technical issues. Protect against harm to the rights, property or safety of United Home Solutions LLC, our users, or the public as required or permitted by law.

4. Cookies

Our website collects cookies and may use cookies for reasons including, but not limited to: Analyze our web traffic using an analytics package. Identify if you are signed in to the Website. Test content on the Website. Store information about your preferences. Recognize when You return to the Website.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.

5. How, Why, and What Personal Information We Share with Third Parties

We do not rent or sell your personal information. SMS consents and Phone numbers will never be shared or sold to any third party or affiliate for marketing purposes. Like most companies, we share information, including personal information, in certain circumstances with third parties through operation of our Services and our business. Below we explain when that happens.

Vendors, Consultants, and Other Third-Party Service Providers: We may share your personal information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time.

Other Users: If you have an account in our Services, some of your account and contact information is visible to other users and it may be displayed to other users to facilitate user interaction within the Services. When you communicate with other users, you will provide information and content – and to facilitate your interaction we will provide that content and information, as well as your account and contact information, to such other users.

As Directed by You: Except as otherwise provided in this privacy policy, we share personal information with companies, organizations or individuals outside of United Home Solutions LLC only at your direction or when we have your consent to do so.

Service Coordination: Sharing contact information between crew members, technicians, vendors, and clients to facilitate scheduling and job completion.

Referrals: Sharing vendor or crew member information with potential clients or other vendors for referral purposes.

6. Updates to this notice

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.